inteRAD WPP Support

INSTALLATION 

inteRAD's technical support teams perform turn-key online installations of inteRAD's Web Publishing Platform and inteRAD's eCommerce Solution. Your servers are prepared according to our requirements; the software is installed and tested to ensure trouble-free production performance.

Contact: support@interadtechnology.com

CUSTOMIZATION 

inteRAD offers premium custom-feature development and integration services.

Our developers will customize your WPP platform to add special look, features or services that will make your web hosting easier, more customer-attractive and more profitable.

TECHNICAL SUPPORT 

• Pre-installation support: We provide free comprehensive e-mail consultations on system requirements and operational environment.
• Customer support includes assistance in resolving operational problems and technical questions with initial server and new server install.
• Documentation:  FAQ, admin guide, user guide, and other.       
  
  Contact: support@interadtechnology.com

UPDATES 

We continually improve our software in terms of functionality and stability.  All improvements and bug fixes are incorporated into new versions and updates,which you can install upon their releases.       
Contact: support@interadtechnology.com

inteRAD supports all InteRAD's WPP installations to ensure that you are able to use the system at all times and enjoy all of its features and benefits.  Before calling for support, you may wish to click here to review the InteRAD's WPP tutorial. 

To obtain technical support, please CLICK HERE and type your question. inteRAD endeavours to respond to all queries within one business day of receipt.

Our support staff will appreciate you providing as much information as possible about the problem you have encountered, including your details of your operating system, the browser you are using, type and speed of your internet connection, etc.

EXTENDED SUPPORT SERVICES

Where support requests do not relate specifically to the inteRAD's WPP service - for example, if you wish to obtain detailed technical help to extend the features of your platform or add custom features - inteRAD is happy to offer full support at our usual chargeout rate of $120.00 per hour, with a $30 minimum charge per incident.

You may obtain charged support by email, or by making prior arrangements to speak directly with a technician by phone. 

All support requests will be responded to within 2 business days.  Where a support issue is likely to incur charges, you will be advised in writing, with cost esimates supplied, and invited to confirm your request for assistance, before any charges are levied.